I bestow upon thee the mighty and coveted Retail Balls Award, for your steadfast adherence to the rules (and laws) without buckling under the pressure of two obnoxious freaks.
I work at Hell-mart. I do not bring a change of clothes in with me, so if I ever have to buy things after work I get the "Can you help me?" from apparently blind custy's.
Normally I just say what aisle the item is on, or say "Sorry I'm not on the clock," and leave it at that.
So here I am trying to pick out a new cell phone and this woman and her daughter comes up and asks where the posters are. I work in grocery, I don't really shop in general merchandise so I point in a general direction and say "I think they're that way."
The custy, who I will now refer to as Uppitybitch, gets in a huff and tells me I need to show her where it is. I tell her I'm off the clock and she goes batshit, she starts telling me off for not helping her and asks me for my name.
Me: Why do you want to know?
Uppitybitch: To report you to management!
I flat out refuse to give her my name saying, "If I am off the clock I am not allowed to help people, it's company policy." Also the law... "How would you feel if I went to your place of business and bothered you off the clock?" by now I was very irritated.
Then I shit you not, a clown on an electric buggy comes up: hereafter known as Loony Clown.
Me: Not when I'm not being paid.
Loony Clown: If you're not going to help someone call someone-"
By this point I cut her off; Uppitybitch has walked away at this point, and I'm raving mad.
Me: I am not allowed to operate the phone, that counts as working off the clock, which is not allowed by company AND state policy."
Loony Clown doesn't like that and demands I grab someone to get her a new cart since her battery was dying. I do so just because I'm sick of her shit. When I leave I see a CSM leaving,
I ask her if she's getting the cart and she says "Hell no. I'm grabbing someone else, clowns creep me the fuck out."
Moral of the story is, if I'm not being paid to help you, don't expect me to. I'm sure plenty of you agree.