RHU University 9: Nasty Ass Thief (NAT)
Excuse Me! Might I Request A Delivery Please?

Bulk Girl Shares Stories Of Custy And Supervisor Hell

Carolanne diveHey all, Bulk Girl again!

Now, for a few stories.

Every 6 weeks or so, Bulk Balls has a $3.00 coupon come out. If you spend over $12, and you have this coupon, you get $3 off. One per visit per customer. So I'm working, and I start to ring through this foreign woman who doesn't speak English very well. And when she pulls out not one, not two, but THREE of the coupons, I know shit is about to hit the fan.

Me: "You can only use one of this coupons, ma'am."

Her: "But I haz three!"

Me: "It's one per customer per visit."

Her: "But I want to use all of zem!"

Me: "You can only use one."


Her: "So... I use one... come back... use one?"

Oh thank fuck, she gets it. Relief.

Me: "Yes."

Her: "Okay. Zen I want... uh... only $12 worth of stuff!"

I look at my cash register. I've rang in $53 worth of shit. I bottle my impatience and we manage to get her bill down to $17. She uses ONE of her coupons, and leaves. I watch her go and stand outside for a minute before my attention is turned back to more custys.

Five minutes later, Foreign Lady is back in my line. With no items.

Her: "I leave, come back! I use other coupons now!"

Jesus. Christ.

So I buzz a manager up, and they deal with it. I believe that she was allowed to use the second coupon, but not the third.


Carolanne fabulousThe best is when people try to return stuff with a) no receipt, or b) that they've already eaten.

Custy: "Those weren't the right kind, I bought milk chocolate chips and you charged me for mint!"

Me: "Okay, do you have your receipt and the chocolate chips? We can do a refund for you."

Custy: "NO, of course I don't have the chocolate chips, I needed to use them!"

Me: "Well, then we can't do a refund, we need the previous product."




Oh, and did I mention that we have a supervisor who's exactly like Dwight from The Office? She's just put up a large sign over the first aid kit that proudly proclaims, "______ ________ IS THE OFFICIAL HEALTH AND SAFETY OFFICER." No one is vying for the position of Assistant to the Health and Safety Officer as of yet.

So RHU, I think that's it for this post. I'm sure there will be lots of... interesting stories.

Keep surviving,

--Bulk Girl


The Last Archimedean

At least when I return things, which isn't often, I have more brains than a rock and actually bring the receipt and the item I'm returning with me. That seems like such a basic thing. How in the world can anyone not understand that when you're returning a product, you need to actually give it back?


LOL! The chocolate chip one reminds me of a story a waiter at a restaurant told me about waiting on a demanding custy who at the end of the meal asked for something else because she didn't like her entree...of course, she didn't dislike it enough to stop her from eating all of it!


I guess I can SORT OF see the logic in the custy's complaint... she bought regular chocolate chips, but was charged for mint. She wanted the difference refunded back to her. But that's not going to fly here. #1. It's a bulk store, which means that shit is charged by weight. How do you know that she bought chocolate chips but was charged for mint by mistake? You have to have proof of what you claim. #2. She may have actually bought mint chips and wanted to get them at the chocolate price. Again, see #1. When you'r the custy and you want a refund, you have to have the burden of proof to back you up, or you got nuthin'.
Also, I'd like to hear more about this Dwight-like manager :D

The comments to this entry are closed.