So today we had a rich ol' biddy come in wants to do a return. The problem is that she doesn't have her receipt and the way our system works we can only do an exchange. My Hispanic coworker ends up servicing her.
Ol' Biddy: I need to return this! My niece didn't like it.
Coworker: Okay, do you have receipt.
Ol' Biddy: No! I want it returned in cash!
Coworker: Unfortunately, we can only do an exchange for store credit without a receipt.
Ol' Biddy: Can you look it up? I bought it here!
Coworker: Our system has not way of looking up purchases without a receipt so we can only offer an exchange or store credit.
Ol' Biddy: I DON'T WANT STORE CREDIT! I KNOW WHAT YOU'RE DOING! YOU'RE CHEATING ME! YOU MEXICANS NEED THE MONEY! THAT'S HOW IT WORKS!
Coworker: *annoyed* Ma'am, I may be Mexican and I certainly don't need your money! You're welcome to shop elsewhere!
Ol' Biddy: I WANT YOUR NAME AND WANT TO TALK TO YOUR MANAGER! YOU SHOULD BE FIRED FOR YOUR RUDENESS! I'M GOING TO TELL EVERYBODY ABOUT YOUR STORE AND NOT TO SHOP HERE! I'M FILING A COMPLAINT ONLINE AND LET ALL THE LOCALS KNOW HOW HORRIBLE YOU'RE BUSINESS IS!
Store manager comes down. She's Hispanic as well. Ol' Biddy gasps, takes her stuff and leaves, but threatens to call our area manager while telling other custys not to shop with us while we ignore her. The irony is that this bitch is a local but fails to realize that this affluent community that our store is located in is made up of 50% wealthy Mexican entrepreneurs who have houses in the vicinity.
I would love to see how the community would react if one of their own has revealed to be a racist!