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Classic Random Acts Of Retail Kindness: When It Goes Both Ways

 

This story was originally posted on: October 24, 2010

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Retail kindnessFrom: Cosmetics Hellhound

Just wanted to share a nice story for once with you guys!

A while ago a customer was walking around in my store looking for a moisturizer. I spoke to her for about 20minutes and ended up recommending her a certain 4-step routine which cost her about $450.

She thanked me profusely and left.

About a week later I got a phone call while I was at work from her asking to book in a makeover with me as the skincare routine was working amazingly and had turned her skin around in only a week (She had never used skincare before so of course the results was amazing).

I booked her in and she came in about 4/5 days later.

Her skin was GLOWING.

She thanked me again for the skincare and told me how random people on the streets had been commenting on it's glow. I sat her down and spent a whole hour and a half with her (Usually it takes about 30min for a makeover but I went into heavy detail as she had never used makeup before)

I applied makeup, talked to her, and wrote down step by step how to achieve the look that I was applying on her.

After the makeover she literally just stared at herself in the mirror and started tearing up. She told me she had never felt so beautiful in her life and thanked me again and again for the attention I had paid to her.

She told me she wanted EVERYTHING I had just put on her face (Totaling $750) and gave me a HUGE hug before she left.

Awesome custysI felt so good about myself knowing that I had made her feel that good about herself, but that's not all that happened!

About two hours later she arrived back in the store with a white quilted gift bag with soft pink tissue paper spilling out the top and a card.

I opened the card and here is what it read:

The front said "You're so nice, you should start charging people for all the nice things you do."

Inside read "Um, not right now-- but in the future... (Thanks so much)"

Then she wrote ".... Thank you so much -- You took the time to help me and I really appreciate it - I'm Colourblind and shied away from cosmetics! I feel and look great!! :) You gave me the confidence!! So I will continue to apply what you taught me... So this little gesture of thanks (I hope) gives you continual pleasure."

When I opened the present it was an iPod Nano.

I started tearing up and thanked her again and again hugging her.

I just can't believe that someone would be that nice over something what I considered to be such a small thing.

Jason thumbs upIt does show that even what may seem as a small gesture can really help and impact someone's life, though.

She then told me that "If I didn't want it" I could bring it back to the store and gave me a gift receipt for it... $220!!

So remember that even though there are some AWFUL crusties out there, some can really be thankful for something that seems so trivial to us.

Chins up retail slaves!

--Cosmetics Hellhound

 

 

Comments

Account Deleted

Amazing story.
Although, despite being a cosmetician, I never saw the use of make up that much. Yeah it can look nice at times, but most people go for attention-seeking colors when subtlety is much better. And I personally don't wear make up... I'm too lazy to put it on, and my eyes tend to feel tired when I wear it. (But my job demands me to wear make up... who cares what my FACE looks like if the customer is supposed to stare at the jewelry infront of them?)

TechTyger

"Who shaves the barber", GrammarNazi. :D

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