Holiday Piggy Shoppers: The Hula Hoop Floor Game
Do As We Say, Not As We Do!

Random Acts Of Retail Kindness: Owning Up To Her Mistakes

 

Xmas2009 031From: Punkybrewster

Yesterday I denied a lady's return, and she apologized to me for not having read the policy and for having wasted my time. Then she asked me if I liked candles.

I gave her a confused/hesitant, "Yes?"

Then she reached into her bath and body works bag and handed me a candle and told me to enjoy, and have a nice day.

I was super confused, but I appreciated it. I may have acted awkward at the time, but she has renewed my hope in customers and I can't stop smiling!

So even if it's weird and awkward, soldier on kind shopper! Once they get past the confusion and fear that it is a trick they will be super duper happy!

--Punkybrewster

 

 

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