Yesterday I denied a lady's return, and she apologized to me for not having read the policy and for having wasted my time. Then she asked me if I liked candles.
I gave her a confused/hesitant, "Yes?"
Then she reached into her bath and body works bag and handed me a candle and told me to enjoy, and have a nice day.
I was super confused, but I appreciated it. I may have acted awkward at the time, but she has renewed my hope in customers and I can't stop smiling!
So even if it's weird and awkward, soldier on kind shopper! Once they get past the confusion and fear that it is a trick they will be super duper happy!