I'm volunteering at the hospital with Wonderful Lady, and she asks me to answer the phone from Dispatch since she's half buried in a hunt for a file that has gone missing.
Me: Volunteer Services, how may I help you?
Dispatch: Hey, we just got a strange call from A-3. Apparently a patient's medications are being held in the Pharmacy, and they want to know if we can retrieve them.
Me: O_o Uh, no. No, we cannot.
Dispatch: They seem to be under the impression that we've done it in the past, but I'd never heard of it.
Me: Once upon a time, yes, but that was in the late 80's. Now, due to health and safety concerns, volunteers may not handle, transport or otherwise come in contact with any medications for any reason. You can wheel the patient down in a wheelchair and THEY can sign off for it, but since we aren't health care professionals, we cannot have anything to do with that...
Dispatch: Oh... so I should call them back and let them know that we cannot do that and to have a nurse handle the request.
Me: Absolutely. And if they have a problem, they can call Wonderful Lady.
After I hang up...
Wonderful Lady: Are you kidding me?!
Me: Nope! Apparently A-3 thinks that an unlicensed, unpaid, joe schmo from the street can access somebody's meds in this hospital...