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Better Business Bureau Threats Aren't Intimidating

 

CrustyFrom: Brownkiwi

Oh, I love the Better Business Bureau threats. For it to matter, the business needs to be BBB-accredited. I've worked in a small shop where a cus-dumber tried to use that against us, and my boss laughed in his face.

I think they still record complaints even if its not accredited. But it still wouldn't mean anything, because anyone can make anything up, and the business is under no obligation to respond to those complaints.

Also, Better Business Bureau works a lot better with bigger, more well-known businesses. I highly doubt one complaint against a local mom-n-pop shop in some podunk town is gonna do anything.

--Brownkiwi

 

 

Comments

TechTyger

BBB is worthless. After Meineke destroyed my car by taking out the oil and not putting any back in, I called them. The girl told me she'd take the complaint, but all they had to do was pay a small fee (like 20$) and it would be removed.

Ash Do Right

1.) We are not a government agency.

2.) Complaints are handled by the Better Business Bureau office in the area where the company is based.

3.) The BBB is not a consumer watchdog.

4.) The BBB doesn’t process employee/employer complaints.

5.) The Better Business Bureau will celebrate our 100th birthday in 2012.

In case you did know all that, my apologies. You get a gold star! Let’s discuss the facts in more detail.

1) The BBB is a non-profit organization with a mission of increasing trust in the marketplace. Sometimes people think we can “shut down” bad companies—we can’t, not directly. Companies receiving a plethora of complaints or a serious pattern are referred to state Attorney Generals and the Federal Trade Commission for this type of action.

2) When you file a complaint, whether you live in Helena, Montana, or Fairbanks, Alaska, your local BBB office will not be handling your complaint if the company you did business with is located in Tucson. The BBB serving that part of Arizonais the one that would handle your complaint. Confusing? Not really. Just go to www.bbb.org to file, and the computer will automatically route your complaint to the right place. Or, call your local office and they’ll direct you.

3) While the BBB does provide many consumer services, like warning you about scams, we provide just as many business services. We are a business organization serving companies and customers alike. We are supported by dues from our Accredited Businesses.

4) The BBB receives many calls from people who are upset about the way a company treats its employees. The BBB does not get involved in these legal issues. The proper agency to file these types of complaints with is your state’s Department of Labor & Industries.

5) The BBB was started in 1912 as an advertising watchdog group, and has evolved steadily into the BBB we know today! Watch this blog for more news about our upcoming centennial celebrations.

TechTyger

"We are supported by dues from our Accredited Businesses." And that right there is why it's useless. Just like gaming review magazines don't give bad reviews to their advertisers...

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