It's Janitorgirl again, and I have a question to other Bullseye team members. Can you look up our in-store credit/debitcard for a custy using a phone number or a social security number?
Because there is an epidemic of custy's who think we can. We can't- there is no button for it.
When I get the "I have a redcard, but not with me."
I say, "Ok, I can give you the 5% off." (The discount is the only real benefit in my opinion.) This satisfies them 90% of the time.
But sometimes you get "NO! I WANT TO PUT IT ON MY CARD SO I CAN PAY IT OFF LATER!"
(For newbie cashiers who don't know we are allowed to offer the discount, the anger is much worse.)
The cashier explains there is no system in place to look up a card. Then the custy will start to name all the other stores that can look up a card with a phone number or social security.
Then they ask for a manager. Some do it in person, some on the phone. (as I witnessed today)-
Manager: "... very sorry, but we have no system in place----yes I understand that several places can look it up using a---no I will not take your social security number over the phone! --- I'm sorry if you think I'm being unhelpful."
I work as a junior bullseye. Is that the issue? Can cashiers look up cards at normal Bullseye/Super Bullseye locations?
Or are the custy's just being spoiled brats that assume all major grocery/department store card work the sameway?
May all your custy's be sane,