This is my friend's story and she works in a very well-known coffee/donut shop.
On this particular day, the customer's just would not stop flowing in. They were understaffed and unprepared. It came to a point where they had no one baking fresh product, so they quickly ran low on just about everything.
Cue the main man, we'll call him: Henry
My coworker will be called: Marie
Henry ordered two all dressed bagels with cream cheese and an extra large coffee. They happened to be the last two all dressed bagels in the store. All that remained bagel-wise were cinnamon raisin, jalapeno and four cheese.
However, after Henry ordered his two all dressed bagels, two customer's after him also ordered all dressed bagels. My coworker had no idea how to handle this problem. The conversation followed similarly to this:
Marie: "I'm sorry sir (Henry), but could you choose a different bagel for your second, the customer's behind you also want all dressed".
Henry: "No, I asked for them first. They can get something else."
Marie stormed off into the food prep area and started freaking out about how rude Henry was being. She told everyone in prep to stop what they were doing until something could be figured out.
Marie told the people in prep to do all orders but Henry's, what she hoped to achieve I have no idea, but she was acting like a child and nobody wanted to cross her. She is known for this behaviour, and has been reported but nothing ever happens about it.
Henry waited patiently the entire time, he said nothing and he stood there quietly just eyeing the two all dressed bagels that Marie had moved onto the prep counter 15 minutes ago. Finally someone in prep did Henry's bagels, bagged them and gave them to Marie to give to him.
Marie: "Number 57?"
Marie (louder): "Number 57?"
Henry: "That's my number."
Marie (louder and exaggerated): "Number 57?"
Henry: "Are you going to make me say yes a third time?"
Marie: "Yes, I am."
Marie: "Because customers are liars and shouldn't be trusted. I want to see your receipt to prove these bagels are yours."
Henry: "You better give me those f*ucking bagels."
Marie stood there with her arms crossed holding the bag of bagels, so Henry leaned over the counter and ripped them from her hand and left the store.
Marie had the audacity to complain about him the rest of her shift. I don't know how my friend still work's there...