Posted by Ilia on Monday, January 18, 2016 | Permalink
so true. which is why it's always awesome when the next line is "I (the person you have been verbally abusing)am the manager."
Story, Electronics manager is super awesome, he's always chill one day i hear the following-
angry black guy (sorry, just what he was)-I CANNOT BELIVE YOU DON'T CARRY MY PRINTER INK! I BOUGHT MY PRINTER HERE 2 YEARS AGO! THIS IS STUPID!DON'T YOU THINK THIS IS STUPID!
em- "Sir, we are a smaller location, our stock changes...."
ABG- (looks at me)DON'T YOU THINK THIS IS STUPID!
me-"I don't by my ink here, Best Buy is on the 3rd floor and they have an entire section devoted just to printer ink, I'm positive they would have your ink."
ABG- NO! THIS IS STUPID! I BOUGHT MY PRINTER HERE! M INK SHOULD BE HERE! I WANT MAKE A COMPLAINT! GET ME A MANAGER!
em- "I am the manager."
ABG- "THEN GET ME THE NUMBER TO CORPORATE!"
EM made him stand in the customer service line. In the time it took ABG to get coporate's email (the customer service guy coulden't fine a number) he could have went up 1 flight of stairs, bought ink at best buy.
Monday, January 18, 2016 at 11:30 AM
I had an angry customer once ask "Where is your manager?" So I answered honestly "She's in the hospital having surgery." Fastest 'angry custy' take down ever. That seems to always be the response to "Sorry, but you cannot use coupons on clearance items"...like the manager is going to say "Sure, I'll give the store away for free, it's not like we're a business and trying to make a profit or anything!"
Monday, January 18, 2016 at 01:22 PM
Flutilicious - Because yeah, quite a few managers would say just that and give in. That way they don't have to deal with the person or risk losing a customer, even if said customer causes them to lose money instead of make money
Monday, January 18, 2016 at 02:05 PM
I think most of them know by now that all they have to do is put in a complaint to corporate and the DM will send them a gift card, then yell at the store crew for not doing anything necessary to make the customer happy...however if we would have taken the coupon when it didn't apply, we'd have LP on our butts, so we can't win.
Monday, January 18, 2016 at 05:05 PM
I've only gone to a supervisor once, and this was over a tech support/account issue with my wireless. I don't know if it was the guys first night, but there is a level of cluelessness that you need to let upper management know what's going on.
I didn't expect anything for free, or discounts, or whatever. 40 minutes to do something really simple like changing an email or updating an address or swapping out phones/sim cards.
Tech Support Survivor |
Monday, January 18, 2016 at 08:23 PM
My husband and I have only ever gone over someone's head to complain once. And it was a rightful reason. Our bank fucked up, caused us to lose an almost $8,000 grant for our down-payment on our new home. The banker only said "Sorry, nothing I can do, you're not enrolled in *program*" (after telling us we were in the clear, months earlier, and to go out and buy a home) instead of fixing is mistake. We had to go to his supervisor, and then to their supervisor in order to fix that giant bundle of a mess.
Sometimes it is necessary to go to managers. Most of the time it's annoying and over policies that the customer doesn't like
McHell Manager |
Tuesday, January 19, 2016 at 06:21 AM
Only if the customer is being an asshole about not getting their way and throwing a temper tantrum like a three year old. Sometimes, you do need a manager, it's all about context.
Tuesday, January 19, 2016 at 02:25 PM
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