I work in a westernized restaurant and was taking orders. I've worked around a year in this place and I know everything on the menu and have been instructed to repeat every order to make sure they didn't mistake an entree for another.
The managers insist on it; I'm the only one who actually does this though.
A customer comes through and orders when I repeat it and make sure I didn't overhear something wrong (it was a odd order) he starts yelling at, "Yes! UGH I've ordered this so many times and only you have given me this problem."
I chuckle all nervous now, for he was the first ever customer to raise his voice at me. "Are you certain sir? I've never had this kind of order before you might have mistaken me."
I'm saying this because I've never had someone order hushpuppies as a side when the entree already came with it.
Him: "Can I leave now or do you still want to be condescending to me?!?!"
Me: sir I'm not trying to be condescending."
e then turns out and storms out demanding my manager. He then stays hours later to wait for my general manager.
All this and I get written up; meaning next time around I'll be fired. I talk to my manager nicely and get the, 'Okay, smile, nod, sign the form stating all this.'
Apparently to the customer I rolled my eyes and acted rudely to him, I did no such thing. He also states I've always done this to him and that he has seen me four times and have gave him the same problem and demanded to see me fired.
I've never taken this man's order I would have definitely remembered him. When I get out of my general managers office I lost it, started bawling like a baby, do my last things I have to do and clock out.
It's just sad to see how much sweat and tears you put through to help out your managers and they see you crying in the back and not caring one bit.