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Call Center Hell: Brain Shortage

 

TechTyger had a website (known as The Doofus of the Unspecified Time Period) where he posted stories from Call Center Hell. At our encouragement, he's submitting his stories for RHU's enjoyment! No worries, we'll keep posting them, even after the month for Call Center Hell ends. :)

Call center skull 1From: TechTyger

Me: "Hi, this is TechTyger, can I have your problem number please?"

Customer: "Jeff?"

Me: "No, this is TechTyger, can I have your problem number please?"

Customer: "Jeff?"

Me: "No. This is TechTyger. Can I Have Your Problem Number Please."

Customer: "Jeff?"

Me: [sigh] "No, sir, my name is TechTyger. What is your problem number?"

Customer: "Oh." [finally gives it. Surprisingly, it's not his phone number. It turns out I'd talked to him about half an hour ago.]

Me: "I'm having the same problem."

[The problem I talked to him on, the problem number he gave me, was a hardware problem and I'd escalated him to have something replaced.]

Me: "You have to wait until the new cable comes."

Customer: "What?"

Me: "You have to wait until the new cable comes."

Customer: "What cable?"

Me: "The cable I ordered for you."

Customer: "Oh. I was talking to Jeff earlier [No shit.] and I had another problem."

[Then why didn't you give me that problem number? I get the other tech to open the call he'd spun off the first one. Turns out this mook has a major problem with names; he spent most of that call calling Jeff 'Jim'. The problem is one that is either fixed by rebooting the system, or if that doesn't work, he needs to have a programmer dial into his system and fix something. I start to tell him to reboot, and he says that Jeff already had him do that. Good, now I don't have to talk to you anymore.]

Me: "You're going to have to call ETM in the morning."

Customer: "Oh. Ok. Thanks, Jeff."

My real name doesn't sound anything like 'Jeff'. It's two syllables and begins with an entirely different letter. And in the face of repeated correction he still calls me 'Jeff'. And when he actually was talking to Jeff, he couldn't remember that, he kept calling him 'Jim'.

Me: 'User has dead short in BKA.'

--TechTyger

 

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