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Doofus of the Unspecified Time Period: Stupid Answers to Snappy Questions

TechTyger had a website (known as The Doofus of the Unspecified Time Period) where he posted stories from Call Center Hell. At our encouragement, he's submitting his stories for RHU's enjoyment!

TECHTYGERFrom: TechTyger

The theme: A simple question.

TechTyger: Hi, this is TechTyger, can I have your problem number, please?

And the chaos that ensues.

A: Huh?

A: [phone number with area code]

TechTyger: "No, the six digit problem number they just gave you."

A: "Oh, ok..." [phone number with area code]

A: They didn't give me one.

[Despite the fact that nobody gets past call entry without one. I ask their name and put them on hold for ~2 mins as punishment.]

A: [Launches immediately into problem description]

TechTyger: [interrupting] I need the problem number they gave you.

A: "But it's not really a problem, I just need to know how to..." [back to problem description]

A: [silence]

Jason hairI wait for a moment, figuring maybe they put the phone down, then say "Hello?"

A: 'Hello.'

TechTyger: [repeat original question with emphasis]

[usually goes into one of the above]

A: [letter, number, letter letter territory code]

TechTyger: "No, the six digit problem number they just gave you."

A: "Oh, ok..." [phone number with area code]

A: I didn't write it down because I didn't think it was important.

Maybe not to you, but we use it to get paid, thanks.

The theme: Another simple question.

TechTyger: Did you get an error message?

A: Yes.

A: Yeah, but I just clicked past it because it wasn't important.

A: Yeah, it said error something. Why? Was that important?

The theme: Yet another simple question.

TechTyger: What kind of computer do you have?

Note: This is after working on the problem and determining that some sort of hardware needs replacement.

A: Huh?

A: Why?

A: Windows.

A: Black / Grey / Tan

A: Word 2000.

A: Office 97.

A: Is that important?

 --TechTyger

 

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