From Tales From Retail, FuckinHomerunChippah:
Back in college, I worked at a somewhat high end discount clothing/housewares store. I mostly worked at the front, ringing people up for their purchases.
Enter Angry Customer:
Customer: "why are these pants so wrinkled?!?!?"
Me: "Well, they are shipped to the store in boxes, in giant piles. We just sort through it all and put them on hangers and take it out to the floor."
Customer: "WHAT?!? You mean you don't IRON them first??!?"
Customer: "You mean, you all don't have an iron and ironing board like in the back or anything?? I've never heard of that!!"
People never cease to amaze me.