The following tale happened at a video game store I worked at. I was not present for it but heard about it later. It still makes my blood boil.
It was a very slow morning at the store. Two people were on staff, the store manager and an associate. A woman walks into the store and places a board game on the table and asks to make a return. We had started carrying a few board games recently, so this wasn't unusual.
SM: Sure, can I see your receipt?
C: I don't have one.
SM: When was the purchase made? I can look it up in our system.
C: Two days ago.
My manager looks through the system to see if a sale of that game was made within the last week, but there were no results.
SM: It doesn't look like we sold any within the last week. Are you sure it was this store?
C: Yes, I'm positive.
That's when my manager realized that the system said we had two of that item in stock, but there was only one on the shelf. The other one was sitting right in front of her on the counter, trying to be returned by a customer. My manager examines the box and looks at the price sticker. It had the current date on it.
When the registers turn on in the morning, they will automatically print out price stickers for any items that get price changed. Those stickers show the date on which they were printed. So this board game clearly could not have been purchased two days prior if it had the current date on it.
SM: I can't do a refund without proof of purchase and it looks a lot like you never purchased this, seeing as the system says we have two in stock and there's only one on the shelf.
C: I don't care what your system says, I want a refund.
SM: The sticker on this was also printed today, so it could not have been purchased two days ago.
C: I don't care. I want a refund.
SM: Excuse me a moment. I need to go check the cameras.
C: Go ahead.
Unfortunately, we didn't actually have any cameras in the store. What my manager did do, was call up the district manager, and ask him how to deal with this thief. His response? Give her a refund.
Absolutely fuming, my manager walks back out front and doesn't say a word as she gives this woman cash back for something she didn't even purchase.