This is the story of about when I had the most awesome customer ever and worst customers I had in a while.
So I sell video games and it's the day before Last of Us for PS4 is released. In comes (Good guy) Greg and starts asking about an offer we have on the Xbox One. We have an awesome chat about the console in general, pros and cons and what trade in value he'll receive for his current console. So far he's just a normal customer to me, albeit already an all around pleasant guy.
In comes (Scumbag) Stacy. She had been to our competitor store a few blocks away and apparently they had screwed up so she was already pissy.
She interrupts my chat with Greg and ask us if he have a copy of Last of Us. A little taken aback by the interruption I tell her that it's not released until tomorrow and inform her that she can pre-order it if she wants to make sure to have one.
She angrily snaps that they are selling the game at the other store but they're sold out so she had canceled her pre-order there and wanted the game from me. She also made it clear that "This is an an exception, I don't buy here usually," while looking around in contempt.
Greg is just politely observing at this point.
I ignore her tone and tell her that sounds weird but there's nothing I can do, she's still welcome to pre-order or come in tomorrow.
She throws a fit and is all "BUT THEY'RE SELLING THE GAME AT [OTHER STORE]! I DROVE ALL THE WAY OVER HERE" Like it's my fault the they screwed up.
I really try to figure out a way for her to get the game, I even call my manager to see if we can make an exception but we risk being banned from selling future releases if we sell games before release so it's a firm no from him.
In any case Stacy is about to storm out when Greg stops her and start asking her question about the other store, more details about what happened there and all around what types of games she likes. He somehow gets her to calm down a bit, after some flirty-ish back and forth he talks up me, my store and made her realize that she should buy here since the other store who was in error.
After she left I thanked him for doing that and he just goes:
"I can't stand people like that, so anyway about this deal. If I pay [...] " like we never were interrupted in the first place.
Not only did he stop her when he didn't have to, he made her buy the game from us and most likely "stole" a customer from the other store to us.
Epilogue: She became Good Girl Gina the day after when she picked up the game and signed up for a membership card. I've also seen her browse one or two times since. He came a few days later and traded in his console toward a new Xbox One.
All live happily ever after.
And yes from the looks of it, the other store had called her (and others who had pre-ordered) that they could pick up their game before release date and then proceeded to sell out their stock without putting aside copies for their pre-orders.