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Old Lady Return Hell: "Don't you think a vacuum cleaner should last more than 3 years?!"

 

RHSEPT 094

From Flynn_10, Tales From Retail:

Happened a few years back in college. I worked the customer service desk when a old lady came in carrying a filthy vacuum cleaner.

Old Lady (OL): " I need to exchange this, it broke and now I want you to replace it"

Me: no problem. do you have your receipt?

OL: (getting short and snippy) no I don't have the receipt. Why do I need one I'm literally standing here with the vacuum! huffs

Me: OK, well I can also look up the purchase if you used a credit card or happen to have our store discount loyalty card.

OL: How should I know how I paid for it, I was here 3 years ago.

Me internally: What the fuck..

(At this point im punching in the vacuum code into our system and see we have never carried this product)

Me: OK well our return policy is 30 da...

OL: WOULDN'T YOU EXPECT A VACUUM TO LAST MORE THAN 3 YEARS.. DON'T YOU THINK A VACUUM SHOULD LAST MORE THAN 3 YEARS

Me: let me call the manager for you

Manager came up listened to her explain to him how she got a vacuum here, it's broken, 3 years later, no receipt etc. I talk to him on the side and show him how that brand has never been sold here.

Manager facing the customer: do you remember about how much you paid for it?

OL: I don't remember, maybe around 150 dollars

Manager: OK let's go find you something comparable to exchange this for

I stand there dumbfounded and finish my shift in utter disbelief.

--Flynn_10

 

Comments

Misty Meanor

This is proof that to be a manager, you have to have no common sense!

LadyBelle

and when the store seems to be losing money, staffing must be cut to compensate. That way managers can be free to give away more product.

Lightning

"DON'T YOU THINK A VACUUM SHOULD LAST MORE THAN 3 YEARS"
I don't know, I don't use one. I mean, I have one, but I'm not the one using it.

TenebrisVenator

Spinectomy, an integral part of the customer is always right training

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