From WorkerBee0403, Tales From Retail

So this happened fairly early into my promotion as ASM for a retail store. At the time, I was still kind of unsure about some of my decisions, but I knew for a fact I could not help this woman.

A woman came into the store with like 8 bags full of deco pillows. I wasn't looking forward to this, as our deco pillow section was super full, but I liked doing returns so I wasn't upset or anything. I'll be M, the customer will be T.

T: HI!!!! I'd like to return these pillows please!

M: Were you going to do any other shopping with us today? I'd be happy to hold those for you if you'd like to process all transactions at once :)

T: Not today! I've just been meaning to return these for a long time.

M: No problem! Do you have the receipt?

She spent 5 minutes digging through her purse to find the receipt. She hands it to me and the date on it was FROM FOUR YEARS AGO.

M: Oh gosh, I'm sorry ma'am, but this receipt is too old, I can't do this return for you.

T: You're still going to return it though, right?

M: No, I'm sorry, I can't. For one, we have a fairly strict 30 day return policy, and also this receipt is literally so old the computer won't be able to process this.

I scanned the receipt and showed her the error message

I was usually pretty generous with the return policy to nice customers. I would have returned all 8 bags of pillows had the receipt been as old as 6 months. But 4 years?! Also, this is where she gets a little unreasonable.

T: No. Listen here. I drove all the way out here on my day off to return these damn things. You're going to return them or risk losing a customer.

M: Ma'am, I'm sorry, but I literally cannot process a return on a receipt that is four years old. Our return policy is 30 days.

T: I WAS PREGNANT. You don't honestly expect a pregnant woman to carry all these bags in here and drive all the way here.

M: You were pregnant for four years?

That comment kinda made her lose it and she resorted to calling me names and threatening to call corporate. I gave her the corporate number and offered to help carry the bags to her car. She stormed out yelling she'd never come back.

Never heard back on that one.

--WorkerBee0403