So this one is from last year while i was working at a small arts supply store. We didnt have reloadable gift cards, but had paper gift certificates you could purchase that were good for 5 years. The paper gift certificates were automatically generated by the cash register once the customer paid for it - but the cashier could not manipulate the expiry date on the gift certificate.
So a woman comes in and buys a 50 dollar gift certificate (GC) for her daughter's birthday and looks at the expiry date after it has printed out and this is the exchange the customer (c) and I (m) had:
C: Why does this GC expire in four years instead of five?
M: Let me see - oh no look here the GC expires exactly five years from today
C: No - it says in expires in 2020, and its 2015. That means it expires in 4 years.
M: I'm sorry - but 2020 is five years from now ma'am , it is currently 2015.
C: Yes - but it is half way through 2015...so the GC should expire in 2021.
M: Im sorry to have to disagree with you - but the date today is april 30th 2015, and the GC Expires on april 30th 2020. Thats exactly 5 years - to the day.
Then the customer gets angry...
C: Are you an idiot - or a crook? You are ripping me off of a one year that this gift certificate should be valid for.
All the while her arms are folded and she is tapping her foot really aggressively with impatience
M: I don't believe I'm either. Look if I was born today, my first birthday would be april 30 2016, second birthday april 30th 2017, 3rd 2018, 4th 2019, and 5th april 30th 2020 - correct?
C: I don't see what your birthday has to do with anything. You're a crook, and a liar, and I won't ever shop here again!
She then rips the GC in half, throws it on the ground, and storms out of the store.
Honestly if I could - I would have made the GC good for one more year if I could of - but if you didn't think your daughter was going to use the GC - why are you even buying it??
I was happy to never see her again.