From toast778, Tales From Retail:
A few years ago I worked for a pretty popular clothing store that was struggling. Our store was closing, but others remained open and you could still shop online. Our store was mostly empty, stuff in boxes and paper on the windows. We were still selling what little product we had, and generally people got the idea that we were closing what with the store in shambles and almost nothing left There was even a sign on the door stating we were closing.
This woman came in, who was very pleasant and asked for a gift card. It had something like $100 so I give it to her and before she leaves she asks, "Are you guys renovating, why is the store like this?"
And I reply, "Oh, our store is closing."
And her face contorts into complete rage. She will be Angry Lady for short.
AL: "WHAT?! You sold me a gift card I can't even USE NOW?!"
AL: "THIS IS RIDICULOUS I WANT MY MONEY BACK."
M: "I'm so sorry but unfortunately, there's no way to do that we can't do returns anymore."
AL: "This is YOUR FAULT you didn't tell me you were closing, you ARE going to be giving me my money back."
At this point she continues to scream and berate me as I'm apologizing profusely. I call my manager over who tells her the same exact thing. She was having none of it. My manager tells me to go work on something else so I wouldn't have to be subjected to the lady's torment.
As I'm working on something else this man who had been here the entire time comes and comforts me, smiling and saying to not take it personally and how horrible working in retail can be. He said I handled it well and just made chit chat as I'm trying not to cry as she is continuing to scream about me.
She demanded both of our full names because she was going to corporate to report us, get us fired etc. I'm like jokes on you, you can't get us fired if our store is closing! Eventually she got her money back and immediately went from rage to being sickly sweet. She came over to me and said, "I'm sorry I yelled at you, I know it;s not your fault but you can see where I'm coming from right?"