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Store Closing Hell: Custy Rages Over Not Being Able to Get a Gift Card Refund



From  toast778, Tales From Retail:

A few years ago I worked for a pretty popular clothing store that was struggling. Our store was closing, but others remained open and you could still shop online. Our store was mostly empty, stuff in boxes and paper on the windows. We were still selling what little product we had, and generally people got the idea that we were closing what with the store in shambles and almost nothing left There was even a sign on the door stating we were closing.

This woman came in, who was very pleasant and asked for a gift card. It had something like $100 so I give it to her and before she leaves she asks, "Are you guys renovating, why is the store like this?"

And I reply, "Oh, our store is closing."

And her face contorts into complete rage. She will be Angry Lady for short.

AL: "WHAT?! You sold me a gift card I can't even USE NOW?!"

Carolanne 068M: "Well, just our store is closing. You can still use the gift card at other stores and online."


M: "I'm so sorry but unfortunately, there's no way to do that we can't do returns anymore."

AL: "This is YOUR FAULT you didn't tell me you were closing, you ARE going to be giving me my money back."

At this point she continues to scream and berate me as I'm apologizing profusely. I call my manager over who tells her the same exact thing. She was having none of it. My manager tells me to go work on something else so I wouldn't have to be subjected to the lady's torment.

As I'm working on something else this man who had been here the entire time comes and comforts me, smiling and saying to not take it personally and how horrible working in retail can be. He said I handled it well and just made chit chat as I'm trying not to cry as she is continuing to scream about me.

She demanded both of our full names because she was going to corporate to report us, get us fired etc. I'm like jokes on you, you can't get us fired if our store is closing! Eventually she got her money back and immediately went from rage to being sickly sweet. She came over to me and said, "I'm sorry I yelled at you, I know it;s not your fault but you can see where I'm coming from right?"

-- toast778




"I'm sorry I yelled at you, I know it;s not your fault but you can see where I'm coming from right?"
Don't. Talk to me.

"At this point she continues to scream and berate me as I'm apologizing profusely."
As you say, you were (apparently) losing your job due to the store closing; what do you care? Tell her off for not listening.


I probably would have been pretty upset too, honestly. I wouldn't have turned into a psychobitch, because I would have felt stupid for being oblivious to closing signs. But I would not have left with a useless gift card either.

Eddy Cator

It wasn't useless. You could still use it online and at the other still open stores.

I really hate people that go from nice to bitch in 0.2 seconds, and then, when they smugly get their way, talk to you condescendingly like you're being a big sook because someone "raised their voice" at you. No, bitch, you were nastily hurtful just to get your way. The name for you is unprintable in 40 languages.


"You can see where I'm coming from, right?"
Completely. You're an oblivious entitled bitch who has yet again had the lesson reinforced that if you're a big enough asshole long enough, you'll get what you want.

Misty Meanor

"You can see where I'm coming from, right?"

No, but I want you to get out of there and go back to there now!

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