I work in a leading UK bookseller chain. I've wanted to tell this story for a while because it is just my most ridiculous one by far.
So this was over Christmas when the REAL rush was starting. A dude comes up to the till and asks for The Jungle Book, which is a nice easy book to look for because a lot of the time people want really obscure ones and our shop is quite small. So I grab it and he repeatedly insists I've got the wrong one. I carry on saying, it is The Jungle Book you want, yes? He insists no, no it's The Jungle Book that I want. I'm standing there holding The Jungle Book(s) by Rudyard Kipling wondering what on earth I could be doing wrong. That's when finally he says:
"The one with Ant and Dec."
This might need explaining for non-UK residents but there is a TV show called 'I'm a Celebrity, Get Me Out of Here!' on British TV that is hosted by 2 entertainers called Ant and Dec, and it is filmed in a jungle. That is 'the jungle book' he wanted. And he somehow didn't understand why I was offering him The Jungle Book. To add insult to devastating injury he was insisting there was a new one out and there hasn't been a new 'jungle book' out since 2014.
I have never in my life been so stupefied by a customer