A couple years back right after I graduated High School I was managing a Little Caesars Pizza. It is hell, if you were wondering.
This one lady would call with this really specific order, I think it was light sauce, double the cheese, and cooked a little longer. One night I had a new girl working register and she got the phone and took the ladies order. She didn't take a name, as we are carry out only we didn't get a ton of call ins. So about an hour goes by and the girl calls me to the front to talk to a customer. As soon as I came around the corner this lady just starts screaming at me.
"Y'ALL ALWAYS MESS UP MY MOTHAFUCKN PIZZA, IT'S A FUCKING PIZZA IT AIN'T THAT HARD."
I tried to calm the lady down and explain to her someone new took her order and it was an honest mistake, offered to comp it and make her a new pizza. She was still irate and kept yelling that she was going to get me, my crew, and my GM fired. I would have liked that, fuck little caesars.
So I eventually called my GM because this bitch would straight up not leave, he asked to speak to her, she talked to him.
Then all of a sudden after about 30 seconds she screams "Oh you think this is funny, mothafucka????!!!!!".
.... My GM was laughing at her because she evidently wanted free pizza for a month for her troubles.
I then had to call the fucking district manager, aka 2 steps below the owner of 47 stores, to talk to this bitch. She cussed him out too, and still was in the lobby screaming at me. Sometime during all this her son, who looked around my age at the time (19), came in the store and was standing with her.
Now my crew had this dude named Terry, huge ass black dude, who you couldn't see unless you were in the back because he was on oven duty that night. This woman's son decides it's time to escalate this to a physical confrontation, because I am even laughing at her at this point. He opens the door to the back. We always joked if someone did that, they were going to get fucked up. Well, it turned out not to be a joke.
Terry whipped this dudes ass to the y=mx+b degree. Dude got like two good hits on Terry but Terry just fucking dropped this dude in the matter of about 10 seconds with a flurry of shit that made me think to myself, "Terry should be my manager, damn."
To conclude, the son got a ticket for trespassing in addition to getting his ass beat, the lady got banned from our store, and I got a story that I will truly never forget of how people will flip out about Pizza.