I work in a coffee shop, and one day a couple of weeks ago, I'm on till, when an older gentleman approaches the till. He starts out pleasant enough, but... Well here's the exchange:
ME: Hi, welcome to [SHOP]. What can I get for you?
HIM: [List of stuff]... and a hot chocolate, with cream, please?
ME: Sure, no problem.
HIM: Can I get that hot chocolate in a to-go cup.
ME: Yeah, of course.
HIM: Leave the lid off it.
ME: Sorry sir, I can't do that.
[Cue the shitstorm]
HIM: But if you were giving me a glass, you wouldn't put a lid on it, would you? He then stands there with a huge, shit-eating grin on his face, like he thinks he's just backed me into a corner.
ME:... No. I wouldn't.
[At this stage, I am completely beyond trying to help the guy. He was so snarky and smug, I just didn't want to help him at all]
HIM: Then why do you need to put a lid on the take-away cup. I'm not taking it out of the shop, I just want it in a take-out cup because it stays warmer for longer.
ME: It's a health and safety issue. We have to give you a lid.
HIM: Can you make an exception for me?
WIFE: calling to me They do that for us in [other location], so just do as your told!
ME: Well, they really shouldn't give it to you without a lid, as that's a health and safety risk.
HIM: But --
ME: cutting him off Look, I can't make an exception. If you like to talk to one of my team leaders, I'd be happy to see if one of them are free.
[So I get my team leader (TL).]
TL: Yes, I'm afraid that Samyueru is right. We can't give you a take-away cup without putting a lid on it first. You're welcome to take the lid off right after, we just have to cover ourselves.
HIM: But the lid will push the cream down into the hot chocolate, and ruin the drink!
TL: We apologise sir, but rules are rules, and we can not make an exception.
HIM: So, are you going to give me my drink the way I want it or not?
ME: Without a lid? No, I'm afraid I can't. It violates health and safety.
HIM: But there's no inspection going on right now, so just do it!
ME: I'm sorry, sir. I can't. As my team leader said, there can be no exceptions. I can get my manager for you, but he'll tell you the same thing that you've already been told twice before.
HIM: Alright, forget about the hot chocolate then, and just give me this stuff.
ME: Alright. Would you like a glass of ice with your bottle of water?
HIM: in a smug, "fuck you" kind of tone No, I don't. In case health and safety get involved in that, too.
After that, I got another member of staff to finish the transaction, since I was already thinking of how I could get away with murdering him with so many witnesses around, and my manager took me outside for a few cigarettes so I could calm down.