Cashier Hell: Customer on Phone Ignores Cashier While Swiping Her Declined Card, Later Complains She Was Yelled At
We had a lady who came up on her cellphone (gah!) and just passively swiped her card after her stuff got rung up.
Employee: Sorry ma'am, but this card is declined.
Woman: swipes again, still talking on her cellphone
Employee: I'm afraid it declined again.
Employee: Ma'am, its not working.
Woman: phone talk and swipes
This goes on for a while until the employee in all of their patience finally says firmly "the card is not working. Please stop swiping."
I guess the tense tone got through to the customer finally...
Later the customer came back and spoke to another employee (guess she just now finished her phone call) to complain that she just got yelled at in a transaction. She explains that she was on her phone, and not listening to what the employee said, and didnt realize that the card was declining. But that the employee shouldn't have yelled at her.
Now I'm listening in case anything goes wrong, but the situation is handled well, and the customer eventually leaves.
Both my folks handled it really well, and I'm posting this as much to brag about them as I am to rant on the customer...
But for fuck sake, lady. Get off your phone! And if we have to raise our voice to get your attention, its because we have already tried the alternative!