Server Says Goodbye
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Cashier Hell: Impatient Crusty Loses It Over Having To Show Signature and Security Code

 

Cashierhell

From makeitdivine, Tales From Retail:

I work at a large retail store in the beauty industry and I had this lovely woman come on the other day, she will be AW short for angry woman.

It was the last five minutes of my shift and I holler for the last client to cash out with me.

Me: Hello, how are you today?

AW: mumbles something I couldn't quite hear her so I nodded and continued on scanning her items she seemed a little agitated.

Me: Are you a part of our rewards program, if so what would be your email address?

AW: Yes! It is ldjhdbebxh! (She says very quietly and quickly)

Me: I'm sorry I didn't quite catch that can you repeat that a little slower?

AW: ugh, it is jdjchsjndj! (She still says too quick to actually catch any of it)

Me: OK so it was insert first 3 letters and then I didn't catch the end can you repeat it again slower please.

Carolanne 037aAW: reached behind the counter and grabs a pen and paper and writes down her email while shouting WHAT ARE YOU HARD OF HEARING, I DONT HAVE ALL DAY AND IT IS REALLY SIMPLE TO SPELL!

Me: Well thank you so much for writing that down for me it makes things much easier as it gets really loud behind the counter because the music playing back here, I managed to pull up your information you'll be getting x rewards today thank you so much AW, your total is $xx.xx!

AW: slides credit card and signs

Me: I'm sorry AW may I be able to see your card I need to verify this signature and see the security code.

AW: NO YOU DONT NEED TO SEE THAT I PAY.

Me: Well I cannot let you leave with your merchandise if I cannot verify your signature and security code

AW: SO NOW YOU'RE THREATENING ME?

Me: No, I'm just following our policy and I cannot let you leave with unpaid merchandise.

AW finally pulls out her card for me I verify and it's surely her, I print her reciept and hand her back her card.

AW: WHAT WAS YOUR NAME, IM CALLING CORPORATE TO COMPLAIN ABOUT YOU.

Me: My name is makeitdivine and I hope you have a lovely day today!

AW leaves all pissed off and my manager comes over and is like whoa dude what happened and I tell her the story as I punch out and she totally agrees I did everything correct.

As I'm leaving I decided to buy a couple things and I see she has returned and I retreat out back since I'm off the clock and don't want her to yell at me. My manager took her as the client wanted to return her purchase due to her bad experience and my manager essentially put her in her place telling her I was just following policy and that it can be hard to hear at the register due to the music. Overall it ended well.

--makeitdivine

 

 

Comments

Lightning

"WHAT WAS YOUR NAME, IM CALLING CORPORATE TO COMPLAIN ABOUT YOU."
Yeah, your fucking employee actually followed policy and made sure I was using my own card, not that someone stole it and was using it without permissio-WHY ARE YOU LAUGHING AT ME!?

"the client wanted to return her purchase due to her bad experience"
What an idiot.

TenebrisVenator

Agreed. If I'm paying credit, I want you to verify my ID and sig. I'd much rather suffer that minor inconvenience than the major one of having my card stolen and 2 thousand dollars in charges rung up because no one bothered to check. And it's because of twatmonkeys like this that stores and cashiers are afraid to check. "Oh no, I might get a bad review" or the cashier "If she/he complains, I could get fired"
To clarify, I blame corporate and spineless managers for these policies

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