I work at a large retail store in the beauty industry and I had this lovely woman come on the other day, she will be AW short for angry woman.
It was the last five minutes of my shift and I holler for the last client to cash out with me.
Me: Hello, how are you today?
AW: mumbles something I couldn't quite hear her so I nodded and continued on scanning her items she seemed a little agitated.
Me: Are you a part of our rewards program, if so what would be your email address?
AW: Yes! It is ldjhdbebxh! (She says very quietly and quickly)
Me: I'm sorry I didn't quite catch that can you repeat that a little slower?
AW: ugh, it is jdjchsjndj! (She still says too quick to actually catch any of it)
Me: OK so it was insert first 3 letters and then I didn't catch the end can you repeat it again slower please.
Me: Well thank you so much for writing that down for me it makes things much easier as it gets really loud behind the counter because the music playing back here, I managed to pull up your information you'll be getting x rewards today thank you so much AW, your total is $xx.xx!
AW: slides credit card and signs
Me: I'm sorry AW may I be able to see your card I need to verify this signature and see the security code.
AW: NO YOU DONT NEED TO SEE THAT I PAY.
Me: Well I cannot let you leave with your merchandise if I cannot verify your signature and security code
AW: SO NOW YOU'RE THREATENING ME?
Me: No, I'm just following our policy and I cannot let you leave with unpaid merchandise.
AW finally pulls out her card for me I verify and it's surely her, I print her reciept and hand her back her card.
AW: WHAT WAS YOUR NAME, IM CALLING CORPORATE TO COMPLAIN ABOUT YOU.
Me: My name is makeitdivine and I hope you have a lovely day today!
AW leaves all pissed off and my manager comes over and is like whoa dude what happened and I tell her the story as I punch out and she totally agrees I did everything correct.
As I'm leaving I decided to buy a couple things and I see she has returned and I retreat out back since I'm off the clock and don't want her to yell at me. My manager took her as the client wanted to return her purchase due to her bad experience and my manager essentially put her in her place telling her I was just following policy and that it can be hard to hear at the register due to the music. Overall it ended well.