A little background, I work in retail, and as a result I strive to be a perfect customer: I am always pleasant (even if it's fake), I am extremely easy to deal with, and down to earth. (The woman who catered my wedding was thrilled to be working with a chill non-bridezilla.) So keep this in mind when picturing this interaction.
My wife and I went to big-name-jewelry-store to get our respective wedding and engagement bands soldered together. Now, there is a significant price difference in the value of our wedding sets. When we got engaged, she could afford to buy me a sterling silver wedding set. It has my favorite stones in it, and I truly prefer silver. I love it.
Now, I saved my tax refund before I knew her, and could afford to spend roughly six times that amount on her ring set. Custom made, 14k white gold, AAA pink sapphires. The ring is a huge rose with a pink sapphire nestled in it, with vines curled around it and smaller stones in tiny buds. It's truly breathtaking. Anyway.
Throughout the entire interaction, the woman doing our paperwork makes multiple references to the price disparity. "What did you do to deserve sterling silver? You really got the short end of the stick." Etc.
I find myself defending my wedding set at least four times.
Whenever I said anything in response, she replied with, "It's just a joke!!!"
It was so frustrating. We are both so sweet and pleasant, and she was so incredibly rude. Today, I finally gathered up the balls to send an e-mail to corporate. It's been almost a week and it's still bothering me, because there was no need for the inappropriate comments. After our visible discomfort, she should have shut her mouth. We'll see if corporate responds with more than a form letter.
I don't want anything other than a sincere apology. The situation was uncalled for and we are both still uncomfortable thinking about it. I would never speak to a customer in that manner. Rant over.