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Bad Customer Service: "You're A Customer, Therefore Stupid. He's An Employee, Therefore Better Than You"

 

Bad Service 4From RHUer

I was searching for bridesmaid dresses for my upcoming wedding, and was considering my options.

Initially, I was treated normally by staff.

However, as time passed, a pushy sales assistant quickly came to the conclusion that I wasn’t there to buy and told the me and my three bridesmaids, “I knew you girls were a joke the minute you walked in!”

Okay... Wow! Talk about jumping the gun!

She was, of course, wrong. I had every intention of buying, and had even indicated several dresses that were on the list of "maybes." Buut it should be no surprise that with that smart mouthed response, we left the store immediately, informing the staff that, 'Well, NOW I'm not going to buy anything. Hope you don't live off of commission, because you lost a lot of money today!"

I sent a complaint by email to the head office, detailing everything.

Let me guess: you think this ends with an apology from Head Office.

I thought so too. And I was wrong!

I received a response stating that the shop targets “a very fashion forward customer,” and the sales assistant in question is simply “too good at what he does.” The response continued with, “He knew you were not going to buy anything before you even left your house,” and “I am sure there are plenty of shops that appease your taste.”

Wel... actually yes. Because someone else DID get all my money. And funnily enough the attendants were very friendly, accommodating and knowledgeable. And best of all, no pompous asshole-itudes were present.

--RHUer

 

Comments

Sandy60791996

You probably made the "mistake" of discussing price. It sounds like these people try to cater to the "if you have to ask you can't afford it" crowd. Those idiots are much easier to oversell to.

Lightning

Burn the shop! I mean... uh... slam them on social media. Yes, most retailers do think that customers are dumb to an extent (we've had enough stories of customers asking really dumb stuff or behaving in that way), but in this type of situation, the shop is wrong.

A wedding, and its assets like bridesmaids dresses, can be important and something you need time to consider to take. Not everyone is okay with grabbing the first or second dress they see.

I could understand him saying you don't know what you're talking about if you were trying to discuss the fabric, but... well, don't-judge-a-book-by-its-cover, it's possible you know your thing about fabrics.

Neverdie

I don't need to beg you to take my money!

I'm glad she had other options to utilize.

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