I run front desk at a barbershop, we are ten minutes away from closing and all the chairs are full. I'm dusting the retail shelves and a young guy walks in.
Guy: I need a haircut.
Me: We are closing in ten minutes I'd be happy to schedule you in tomorrow.
Guy: I literally need a haircut right now.
Me: Again, we are closing. We will open again at 9am tomorrow.
Guy: Well, I just need the sides done. I'll wait.
He sits down.
Me: Sir, a cut takes 30 minutes. We close at 9pm. You're asking our staff to stay 30 minutes longer than scheduled. By the time we finish closing duties it will be 10pm.
Guy: Well, I need a haircut.
Me: I understand that, but you should plan ahead next time and come in earlier.
Guy: This is ridiculous!
He left storming out the door.
Another guy came in as he was leaving, and was very sweet and scheduled for the next day so I gave him a 50% off card.