At the tail end of the day, I had a call transferred by a distraught-sounding receptionist. Abridged, it went like this:
Me: Thanks for holding, this is MD, how can I help you?
Me: Thank you for holding?
Old Man: WHAT IS YOUR NAME!
Me: Monstera, how can I help you?
Old Man: Why do I keep having to talk to new people! I have this authorization number! I did an order for a delivery to Suburb.
Me: I'm sorry, I don't have any deliveries scheduled.
Old Man: IT'S AN ORCHID AND A PEACE LILY. I have talked to all these people and nobody answers me and I have an AUTHORIZATION NUMBER.
Me: I'm sorry about that, but we really don't have any orders for delivery, and didn't take any today.
Old Man: WHAT IS YOUR NAME, I'M WRITING IT DOWN!
Old Man: I have called all these places and I don't know where I placed my order but I have an authorization number and you don't look it up. Do you have a Heidi there?
Lightbulb!!! At last, something!!
Me: Sir, I think you may have called Nearby Florist owned by Heidi. You should call them to see if they have your order.
Old Man: Look it up. I have the authorization number!!!!
Me: I'm sorry, I don't have a way to do that for a store that is not THIS store.
Old Man: Do you have the phone number?
<sigh> Sure, let me get that for you. So many questions.