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Retail Hell Memories: "Last time I checked only doctors made $4 a minute"


Jason 011

From JennIsFit, Tales From Retail:

This happened a few years ago when I worked in a bead shop. We did jewelry repair too. Mostly simple stuff like reattaching clasps, restringing beads, or pearl knotting. Occasionally, when we weren't busy we would do repairs on the spot. Our minimum charge for any repair was $4 plus the cost of the materials.

So one day a lady comes in and she needs this necklace repaired ASAP because she wants to wear it that night at a dinner party. I saw that the necklace just needed the clasp reattached, which is something I can do in under a minute. I told her the store policy and said I could fix it for her while she waited. She seemed cool with that, so I grabbed a jump ring and reattached the clasp for her.

I rang her up and she took her necklace, leaving without a word.

The next day we got a call from the lady asking to talk to "the manager". She told the bead shop owner she was upset about having to pay $4 for the jewelry repair because I fixed it in under a minute. Her words, "Last time I checked only doctors made $4 a minute."

It's something you didn't know how to do lady. I did it quickly because I've done it five hundred and sixtytwo million times. If you didn't want it fixed professionally then do it your damn self.







This sounds to me like a story I've heard multiple times:
A consultant was called into a plant that was having problems keeping the assembly line operating. The consultant looked around for about 10 minutes, put an ‘X’ on a particular component and told the plant manager that all he had to do was replace that component and the line would function smoothly. The manager did as asked and the line started running smoothly. A week later he received a bill from the consultant for $10,000 for consulting services. Given the time he spent on the problem, the manager thought that was more than a bit high, so he asked the consultant for a detailed invoice. Three days later this came back:

Time spent identifying the problem: $10
Knowing where to put the ‘X’: $9990


Expertise costs money. You're paying for what the person knows, and I've seen this a thousand times, "Well, I took it to my friend who knows computers, and now it's worse than ever, but it can't be their fault, and you shouldn't be charging me this much to fix it" Well, if you had brought it to someone qualified to begin with, you'd be paying half of what you have to pay now. Also, why do I have to pay so much, it only took you 15 minutes? Because I have a 1 hour minimum, which you were aware of and agreed to when we spoke, and again before I did any work

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