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Cashier Hell: ...OH and my DISCOUNT!!!

 

Carolanne 024

From Galanube, Tales From Retail:

So I work in a retail store that sells things for cheaper than the normal price. Every Tuesday we do a discount for our customers aged 55 and up, sometimes it's too hard to guess and too rude to ask so I usually just rely on the customers telling me their age to avoid awkward situations.

One fine Tuesday evening I had a lady I guessed was maybe 40-45 ish buying a TON of stuff for herself and some gifts for her daughter she wanted to know what our return policy was just in case her daughter didn't like the gifts, I explained the policy and that she could also do gift receipts but it would only go back store credit. So she decides she gonna pay with a card and to save her the trouble I let her know that anything she buys with the card must returned on the same card.

She SAYS: "No, you're wrong. I went to the other store and they said if I run it as debit it's like cash"

To which I replied "Well that may be other stores but that's our policy here"

Again with the "No you're wrong"

I tried telling her again and again I couldn't fathom how she didn't believe me when I'm the one who works here.

So I give up and I'm grudgingly bagging the rest of her stuff I total her up she swipes her card and the receipt prints out...

Then she says "OH! And my discount!"

I just looked at her with my most "I am so done" face ever

I had to return $150 worth of stuff scan it all again and give her the discount

She even commented saying something along the lines of how I thought she was old and that she was annoying in a attempt to lighten the mood, and other things. I just gave her dead silence until she was done when I said "Thank you have a good one" out of obligation for my job

--Galanube

 

 

Comments

Misty Meanor

She had to have done that on purpose.

Carhop

That was a lose-lose situation because, ten-to-one, had you asked her in any way if she were old enough for the discount, she'd have been insulted you thought she was so old. *sigh*

Sgtpsycho

WTF. "No ma'am, the transaction is accurate and complete. There's no return to do here, please remember to ask for your discount at the start next time you come in. Next!"

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