Our store has big half-off sales every once in a while that leave our store crazy effing busy. Our fitting rooms have the number-taking system so you don't have to wait in line with 20 people for half an hour. You come into the store, take a number, shop and usually by the time you've found everything you could want, it's time for you to try it on.
I heard this part second-hand but I was directly involved later on. Apparently this woman decided to wait in the line, which usually only consists of the people who are next up. I don't know the exact numbers, but they had just paged up 48, 49 and 50. The rooms were full but we page three ahead so they’ll be right there and ready. Realistically, at this time the number you're pulling from the ticket machine would be in the late 70's/early 80's depending on the time of day.
Some rooms ended up emptying quicker than expected and maybe one minute had gone by since these numbers were paged, not enough time to get to the rooms. They let in 51, who was waiting in line, and left the other ready for the people making their way up.
I guess this woman in line started to question why she had to wait if she only had 3 items and there was an open room right there, she hadn't taken a number because she "didn't know." When we have a greeter at the front door and every few minutes are paging "Could number # come to the fitting room, we have a room available for you," or "We are currently experiencing wait times up to X for the fitting room, we advise you take a number." And of course the fitting room attendant herself is reminding people to take numbers and calling them, you get it.
She ended up questioning the fitting room attendant about it. This is when I then saw her approach my supervisor who explained it's a first-come-first-serve number system and she can't butt 20-some people in line. And no, the number of items she has makes no difference on her position in line.
She then approached an associate, I guess expecting her to know the story but only making a comment about how she shouldn't have to wait, leaving my coworker confused. The supervisor chimes in that she's already been helped. Then she comes up to me.
Lady: I don't want these, I can't believe you're making people wait when there's a room wide open and people waiting in line! That's ridiculous, I'm not trying these on and I'm not paying money to support a place like this.
Me: I'm not the one to talk to about it.
She then moves on to one other employee and finally I see her waiting in line for the main cashier.. didn't she just say she didn't want to pay for those? Right. She ends up giving the same spiel to the cashier who just apologizes and reiterates the number system and she leaves the clothes with him.