From  DFlyLoveHeart42, Tales From Retail:

This was awhile ago but I thought I would share my first bad experience in retail. In high school I worked summers at my aunt and Mom's tile store. All the tiles were either hand painted by my aunt or the mosaics/patterns were laid out by my mom. All of the base tiles were very good quality either coming from Italy or Mexico and cost my mom and aunt pretty penny. So you can imagine this was a more pricey place. We made profit but not great money we barely broke even on some projects.

This lady in fancy clothes and her husband walked in and she immediately started making joking comments about how my aunts hand painted tiles were ugly. My aunt had a very distinct style and I can understand how it wouldn't be for everyone. She came up to me and asked how much would it cost to install a custom designed back drop for her shower.

These are the questions I asked and her answers:

What are the dimensions of the shower? - "I don't know"

What type of tile would you like? - "Tile?"

What look/style are you going for? - "Umm"

I ended up having to walk her through all of the options and show her everything. When I wrote up her estimate, she got violently angry. She kept saying why does this garbage cost so much. When I gave the normal spiel about the quality and the custom work she got very upset and said she want to speak to management. So I called my uncle and he listened to all of her complaining and again tried to explain everything I already said.

Then she said the stupidest thing I ever heard "I could get my shower done from -insert big name hardware store- for less!" My uncle called her out on her stupidity, that was when she went fully off her rocker. Yelling at the top of her lungs she was calling corporate on him and he was going to lose his job. She stormed out the door and purposefully knocked over 2 display boards (valued at about $100 a piece, one of which was a hand painted piece) on her way out. Her husband then snuck over from the corner he had been hiding in grabbing her purse which she had left in her rage and the estimate sheet, muttering a quiet apology on his way out.

Best part is a week later the husband came back alone and signed off on the estimate to be installed.

And no my uncle did not lose his job as the co-owner of the business.

-- DFlyLoveHeart42