Yard Sale Signage: Dismissive Or Inviting?
Retail Problem of the Day: Counter Fits

Scams and Scammers: Trifecta Of Hatred

 

04 ScammersFrom Gonzo

Phone books are fairly easy for anyone to notice that something is wrong. But when someone puts a similar but inferior product in its place, then the customer service person needs to be a little more vigilant.

For example, I have heard cases where someone goes to buy a new Video Card from a place like Best Buy. Then they take it out of the box at home and replace the new card with a 3 or 4 year old card not even the same brand or model.

Then they just take it in to return it. I've seen this happen so many times it's not even funny.

Then you get the trifecta of hatred that turns you to the dark side.

1) You catch the scam and think you're doing well for the store, but the customer throws an AMAZING tantrum and demands a manager.

2) Spineless manager accepts the story that "it came like that, that's why I'm returning it!" and lets the scammer get away with the return money.

3) The manager then berates you for telling the customer "no" because all the customer has to do if he doesn't get his money back is call Corporate for a free gift card and apology.

--Gonzo

 

Comments

Misty Meanor

Managers like that are idiots.

Sandman2010

And these same managers and companies wonder why employees don't care anymore. If you're going to let them get away with it anyways why should they bother to try and curb the rampant theft occurring in the store?

TechTyger

They only grow a spine when one is the legitimate customer who bought a 'new' video card that someone else had returned that was put back on the shelf without having been checked, so you get screwed over too...

Jofur

That TechTyger is why I open the box right after purchase at the register at a store that refuses to open a box that has been resealed. It's no longer matters that they won't open it, because I own it. The register operator that just checked me out sees me open the box, because nobody can check out until I move. It's the stores fault, because I want proof that I'm getting the right video card or other component. The switch the computer card for an older one has been around for about 20 years. I try to have the box checked before purchase, but will hold up the line if they won't. Can you tell I've been screwed over by a returned card switcher and a store in the past?

TechTyger

That's why I won't touch a resealed box. :P Doubly so one that's obviously been opened and returned but is up for the same price... I don't care how bad I want it, I'll wait for Amazon to restock (that being the only reason I'd be in an actual store anymore...).

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