From ChiefHopper: No llininsl.
I currently work in a furniture store, and I'm an office gal. I take payments, make orders, call people, yada yada. I get to talk to some pretty interesting customers when I work, and some of them just blow my mind. I'm not new to the world of retail, either - I worked at said store for two years, then worked at an overpriced clothing store for about a year, and came back to sell furniture. Still, it blows my mind when customers think they're above the rules.
Which is exactly what happened in this tale. Now, a little backstory; currently, we are running a sale where our prices fluctuate by day. It's some sort of remodeling sale, so literally everything in the store is marked down. Unfortunately, with this sale, ALL ORDERS ARE FINAL. No returns, no refunds, nothing (I'm not really sure why that is, but hey, I don't make the rules). When a customer comes in to purchase with us, they have the no cancellation policy explained to them, and they have to sign off on the sale noting that they understand.
I have a lady come in, wanting to return a vase she purchased a few days ago. I'll be KK for my username, she'll be VL for vase lady, and my manager will be BAM for bad-ass manager.
She approaches the counter, and I am the only office girl available to help. She sets a bag down on the counter gingerly, and digs in her purse for the receipt.
KK: Hi ma'am, what can I help you with?
VL: I bought this a few days ago and I want to return it.
KK: Okay, unfortunately with the sale going on, all sales are final. Your salesperson should have gone over that with you.
She gets a look of disgust on her face and glares at me.
VL: No, I was told if I brought it back within three days, I could get a refund.
VL: Fine, he better be able to give me my money back or else.
So, I page my manager to come to customer service. All the while, VL is staring at me and getting snippy. There's a line forming and I'm starting to panic, because Lord knows how long this will take.
BAM: Who paged?
KK: I did.
I explain the situation.
VL: I was told that I could get my money back! I demand it back!
BAM: No you weren't. We have a no cancellation policy. Nobody told you you could do that.
VL: MY SALES PERSON TOLD ME THAT. SO YOU HAVE TO DO IT.
KK: Ma'am, please calm down.
VL: NO! I DON'T WANT THIS FUCKING VASE ANYMORE.
BAM: Well, unfortunately we can't do anything for you, since you signed off on the no cancellation policy.
VL: NO I DIDN'T. NOBODY TOLD ME ABOUT IT.
KK: Ma'am, if you look right here, you signed off on this line, indicating that someone indeed went over the no cancellation policy with you, and that you understood.
VL: Wha- well that's insane. I didn't know, therefore you have to give me my money back.
BAM: All sales final means all sales final. You aren't getting your money back.
VL blows up at being told this. She snatches her receipt from my hand and crumples it up.
VL: I'VE HAD IT WITH THIS FUCKING COMPANY. I WILL NEVER BRING MY BUSINESS HERE AGAIN AND I WILL MAKE SURE TO TELL ALL MY FRIENDS ABOUT IT. FUCK THIS PLACE.
As she's screaming this, she throws the bag with the vase to the ground, and it obviously breaks. She's still screaming about our "stupid policy" and "fuck you guys," blah blah blah.
BAM: Alright, we'll do just fine with or without your service. Goodbye.
With that, VL screeched and runs for the door, knocking accessories off the shelves like a child. I've never been so glad to see someone leave.