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Closing Time Nightmares: "AIN'T NOBODY GOING TO HELP ME?"

 

CLOSED

From notakhaleesi, Tales From Retail:

I work at one of my towns shoe store. Small town, many regulars and many new customers as well. Discount season is upon us as well as wedding season. It is usual for us that some of our customers would come with the clothes they want to wear at, let's say, a wedding. So, we try to find a pair of shoes that matches the customers clothes and style. Sometimes we happen to have what they're looking for, sometimes we don't. No biggie. They say thank you and leave. So, in this particular day, it was 10 minutes before closing, the store was fully packed and the staff was occupied with 2 or 3 customers each. A girl, visibly upset, and her normal mom enter the store. So, to make things easy we will call her VUG (visibly upset girl)

VUG: AIN'T NOBODY GOING TO HELP ME?!!!

ME: One moment, please. (I'm at the register, scanning a customer's purchase. I finish and I approach)

VUG: rolls eyes So, I have this dress I wanna wear and I want you to give me a pair of shoes

Me: Sure, could you describe the dress?

VUG: describes dress

Me: Do you have a picture of that dress, to get a better idea?

VUG: No, I just described the dress to you.

Me: Yes. Maybe you could show me one or two styles of shoes that are represent you, so that I can help you make a better choice.

VUG: points at three different shoes Bring me those. My size is 38.

Me: bring the shoes to her There you go! I let her try on the shoes, as I go and help other customers to finish their purchases.

VUG: AINT NOBODY GOING TO PAY ATTENTION TO ME?

Me: I am so sorry, how can I help?

VUG: The shoes won't fit me, they are too narrow.

Me: Oh, ok. Would you want to try this? * hands her another style*.

VUG: Ugh, this won't match my outfit.

Me: I'm sorry. It would be better if you could bring your outfit along so that we could find a better match.

VUG: Ugh, I just described my outfit to you.

Me: Hmmmm, Do you think this would be better? shows her another style

VUG: Are you fucking kidding me right now?

Me: First of all, no, I am not kidding you. It is not in my character to behave like this. Second, I haven't seen your dress or know your style so I can help you choose. And third : I'm sorry you can't be helped. And I proceed to help another customer.

Her mom says to her while she is rolling her eyes: The girl was right. Come on, let's go.

And then she became the "laugh of the month". Maybe the year, I don't know what the future holds.

--notakhaleesi

 

 

 


Crazy Customers: Vase Lady And The Tantrum

 

02 crazy peopleFrom kelloggssggollek, TalesFromRetail

I currently work in a furniture store, and I'm an office gal. I take payments, make orders, call people, yada yada. I get to talk to some pretty interesting customers when I work, and some of them just blow my mind. I'm not new to the world of retail, either - I worked at said store for two years, then worked at an overpriced clothing store for about a year, and came back to sell furniture. Still, it blows my mind when customers think they're above the rules.

Which is exactly what happened in this tale. Now, a little backstory; currently, we are running a sale where our prices fluctuate by day. It's some sort of remodeling sale, so literally everything in the store is marked down. Unfortunately, with this sale, ALL ORDERS ARE FINAL. No returns, no refunds, nothing (I'm not really sure why that is, but hey, I don't make the rules). When a customer comes in to purchase with us, they have the no cancellation policy explained to them, and they have to sign off on the sale noting that they understand.

I have a lady come in, wanting to return a vase she purchased a few days ago. I'll be KK for my username, she'll be VL for vase lady, and my manager will be BAM for bad-ass manager.

She approaches the counter, and I am the only office girl available to help. She sets a bag down on the counter gingerly, and digs in her purse for the receipt.

KK: Hi ma'am, what can I help you with?

VL: I bought this a few days ago and I want to return it.

KK: Okay, unfortunately with the sale going on, all sales are final. Your salesperson should have gone over that with you.

She gets a look of disgust on her face and glares at me.

VL: No, I was told if I brought it back within three days, I could get a refund.

Carolanne 002AKK: I apologize ma'am, but I cannot process the return for you. If you'd like, I can call a manager for you so you can talk.

VL: Fine, he better be able to give me my money back or else.

So, I page my manager to come to customer service. All the while, VL is staring at me and getting snippy. There's a line forming and I'm starting to panic, because Lord knows how long this will take.

BAM: Who paged?

KK: I did.

I explain the situation.

VL: I was told that I could get my money back! I demand it back!

BAM: No you weren't. We have a no cancellation policy. Nobody told you you could do that.

VL: MY SALES PERSON TOLD ME THAT. SO YOU HAVE TO DO IT.

KK: Ma'am, please calm down.

VL: NO! I DON'T WANT THIS FUCKING VASE ANYMORE.

BAM: Well, unfortunately we can't do anything for you, since you signed off on the no cancellation policy.

VL: NO I DIDN'T. NOBODY TOLD ME ABOUT IT.

RetailballsjasonI pull her paperwork, since she was just here a few days ago. Indeed, she signed off on the line indicating the no cancellation policy.

KK: Ma'am, if you look right here, you signed off on this line, indicating that someone indeed went over the no cancellation policy with you, and that you understood.

VL: Wha- well that's insane. I didn't know, therefore you have to give me my money back.

BAM: All sales final means all sales final. You aren't getting your money back.

VL blows up at being told this. She snatches her receipt from my hand and crumples it up.

VL: I'VE HAD IT WITH THIS FUCKING COMPANY. I WILL NEVER BRING MY BUSINESS HERE AGAIN AND I WILL MAKE SURE TO TELL ALL MY FRIENDS ABOUT IT. FUCK THIS PLACE.

As she's screaming this, she throws the bag with the vase to the ground, and it obviously breaks. She's still screaming about our "stupid policy" and "fuck you guys," blah blah blah.

BAM: Alright, we'll do just fine with or without your service. Goodbye.

With that, VL screeched and runs for the door, knocking accessories off the shelves like a child. I've never been so glad to see someone leave.

--kelloggssggollek