This is a story from my days at a Grocery store that is very popular in New York and New Jersey. The week this story took place, the store had sent out in its Sunday Coupons a coupon for some money off 8 rolls of toilet paper. When this man got to my register this is what went down. Me = M, Customer = C, Manger = Mn
M: Hello welcome to (store). Do you have any coupons, rainchecks or your (store card)?
C: Yes I have this coupon for this toilet paper
When he hands the coupon over, I immediately check the date on the coupon and read all the fine print. I immediately see that the coupon says the discount is for 8 or more rolls, but I can clearly see that he is putting a 4 pack onto the belt.
M: Excuse me sir, do you have another package of rolls with you? This coupon will need 8 or more rolls to be authorized.
C: No, it says 4 rolls equals 16, so I have enough. (The package does say 4 equals 16, but I know it means the PHYSICAL rolls not what they can replace)
M: Im sorry, but the coupon is looking for what is actually being purchased, not what you are replacing. You will need to get some more rolls to make this coupon work.
C: But I have 16 rolls.
M: No you don't, you have 4.
C: But it says 16! (He was getting a bit upset at this point)
M: Sir, it could say 16, 32 or 2340. You still would only have 4 rolls in the package. (I am still calm at this point, but getting a bit frustrated that this man can't count physical objects)
M: Would you want me to get a Manager to help explain things?
I am about to call a manager, when the Store Manager comes over having seen the commotion.
Mn: Is there an issue?
C: He won't let me use my coupon!
M: It says its for 8 or more rolls and he only has 4.
Mn: You will need 8 or more to use this coupon. I'm sorry that is just how to coupon will work.
C: Okay. (Turns to me) Why didn't you just say so
M: (wishing my eyes could burn people into ashes) Sorry I wasn't clearer in my wording.
The customer then went and got some more rolls and the transaction went through fine.