Fun-To-Mental: Well That's A Very Happy... Um...Thingie?
Unforgettable Store Names: I'm Not That Kind Of Person, Sorry

Retail Hell Memories: Valentine's Day Customer Just Rude...or a Scammer?

OCTOCAROL 163 

From LilythKitten:

So this story popped into my head the other day and I thought it be worth sharing. 
 
First a little bit of background that is going to be important. I work in the floral department of a grocery store. When none of us are there, the produce department covers our department, taking orders, filling balloons and doing basic things like wrapping flowers. We're one of 3 stores in this particular chain in my city, but we have the nicest floral department out of all of them so on busy holidays we get a TON of business.
 
A few years ago, I had just started in that department due to the manager being put on sick leave after being diagnosed with late stage bone cancer. My training week for that department was the week of Valentine's day, so in addition to the usual Hallmark holiday hell, I had to deal with learning an entirely new department. We had extra staff including a few cashiers to run our register and the cafés portable register which was brought over to our department.
 
Now because of the way our system for ordering flowers works we can't guarantee colors for roses so whenever someone places a Valentine's day order we require them to select two colors for roses just in case we don't have one of them. It's a first come first serve system so the earlier you put in your order the more likely you are to get your preferred color. Due to the turmoil of it being a holiday on top of having our manager on extended medical leave and a new trainee in the department, it was absolute madness that year. We managed to pull together and make the weekend run fairly smooth all things considered until this man walks in at a about 7:30 pm on Valentine's Day.
 
AM will be angry man,  D will be daughter, L will be me and N will be my coworker. 
 
L: Hello sir!  What can I do for you today? 
 
AM: I'm here to pick up an order for (name). It should be a dozen red roses. 
 
OCTOCAROL 175N: *digging through the order box looking for his order slip* I don't see it, could you check the cooler and see if it's there. 
 
I go and check the cooler but I can't find his order. 
 
L: I'm sorry sir but we don't appear to have an order under that name and we're currently out of our red roses. Is there any other way I can help you? 
 
AM: I put in this order three months in advance every year!  I am the first person to order Valentine's Day flowers each year. What do you mean you don't have my order?  
 
N: Well the order could have been misplaced by someone after being taken or our manager could have it (there was honestly no reason the manager would have taken it home but we weren't going to tell this guy that), but she's on leave for a severe illness right now. Is there another way we can assist you? 
 
At this point angry man storms out of the store and a few minutes later a woman, probably in her mid thirties comes in. 
 
D: Hi, my dad asked me to come in and talk to you about an order for (name)?
 
L: I'm sorry but we don't have any orders for that name. 
 
D: *starts sobbing* well do you have anymore red roses? I talked him into letting me come in and take care of it because you're all so sweet and I didn't want him to yell at you but we really need these flowers. It's going to be a lot better for you to deal with me than it would be to deal with him!
 
After several minutes of telling her that we are out of red roses she finally settles on a dozen dark pink roses. We give her a free upgrade (extra greens, baby's breath, clear wrapping, glitter, and a bow) which usually costs about $15. She's all set to pay but decides to call her dad.
 
After speaking to him on the phone for a few minutes she starts crying again and tells us that her dad said the free upgrade "wasn't good enough". At this point the assistant store manager gets involved and they end up leaving with a $35 bouquet absolutely free and a $20 gift card because "we lost their order." Our entire department was absolutely livid. We are very meticulous in our record keeping for Valentine's Day so there is a 90% chance that if we don't have your order, you did not place one and we don't take Valentine's Day orders more than a month in advance. We were all tired after scrambling to fill pre-orders, make bouquets and vase arrangements on the spot for walk-ins, and fill balloons all day and this was honestly the last thing we wanted to deal with. 
 
TL; DR: Man comes in to pick up an order that we have no record of, then sends his daughter in to sob her way into getting a free bouquet and a gift card because "she didn't want her dad to yell at us. "

--LilythKitten

 

 

 

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