I worked retail for about 3 years and this is by far my favorite story. It's a happy one too, so don't get excited for anything crazy. I worked in the same retail store for about 2.5 years...so most of my stories will come from that.
On a busy Saturday I noticed a group of 3 people, so I went over and greeted them. There was a husband and wife and someone else with them. I quickly realized that the husband and wife were both deaf. The 3rd person was their translator. They were looking to buy an iPad because they thought it would help them with their communication.
I explained a lot of the features of the iPad to them and I also started discussing mobile hotspots with them (this was before you could do it on your phone easily). I ended up spending over an hour with them on a busy Saturday. I wrote down an entire page worth of information because they needed something to take home with them. They were the nicest couple, but they weren't ready to buy. I was actually chewed out my manager for spending so much time with them (they never believed customers were coming back).
They came back about a week later and bought everything I recommended to them. They were super excited and nervous, but we finished everything and it went relatively smoothly...that was a rare occurrence with our systems. Another one of my coworkers had talked to them before I did, but I was more thorough in the information I gave. They were used to people taking advantage of them because they were deaf, so I wanted to make sure they knew everything they needed to know. Funnily enough...their translator came back and bought stuff from me several months later because of how much I helped them.
So onto the best part...a couple of months later I'm at work and cleaning the iPad display and someone comes up and hugs me from behind. I was a little freaked out at first, but it was the wife. I turned around and she gave me a bigger hug. She kept thanking me because they were able to do so much with the iPad and it helped their communication. She could read lips so we talked for a minute and she gave me another big hug.
It honestly made me feel incredible. You never realize the impact you can have on people.
Do you have a favorite retail experience?
Share with RHU, email us or post in comments!