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Retail Hell Memories: Customer knows the non existent owner

 

Jason 013

From RiskyDriver, Tales From Retail:

I worked at a small town bakery names Andrae's bakery for a few years after high school. Andrae's is a last name, the shop is co owned by a couple. So anyways, this customer came in and placed an order for 300 cookies for a holiday party. She arranged to come back in a few days to pick them up.

When she come to get them I ring it up, the total is over $700. I ask for her card, run it and its declined. I ask her if she has another form of payment.

"No? Are you serious you cant even run a card right?"

Me: "I can try again"

Of course it doesnt work.

Me: "Im really sorry but this card isnt working, is there another form of payment that you can use? We do accept local checks."

Customer: "My husband and I are your best customers (I had never seen them despite working there 6 days a week for two years) and we know ANDREA and she is going to fire you!"

Me: "mam there is no Andrea"

Custoemr: "YES THERE IS SHE OWNS THE STORE!"

Me: "No this is Andrae's, its a last name. There is no woman named Andrea."

I pointed to the business cards

I wish you guys could have seen the look on her face. She froze with her mouth gaping like a fish

Customer: "Oh I must have gone to the wrong store"

She just turned around and left. Luckily since it was such a large order we had her card on file and I got the actual owner to charge her for all the cookies we had made. So satisfying

--RiskyDriver

 

 

 

Comments

TechTyger

Yes, the customer was stupid... but what the hell kind of cookies cost more than two dollars each?

Gothchickfla

I imagine places like that charge more for larger orders. I know that a single doughnut at Dunkin Doughnuts is about less than a dollar, but a box of a dozen is something like $10.

SS

The cookies at most of the bakeries around me cost $2-$3 per cookie, with some as much as $5

TenebrisVenator

Heh. I can see cookies costing more, but I'm a cheap bastard, so I probably wouldn't buy them. Of course, I wouldn't order them and try to get a discount by lying about knowing the owner either

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