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Grinchy Custys: Well I Say I Did Buy It Here, So Give Me My Money Back!


1 GRINCHYFrom ThexGreatxBeyondx,TalesFromRetail

A bunch of years ago I was behind the register at Clothing Store. Not the best place to be, but I was a college student in need of funds.

One day, not long after Christmas, a woman comes into the store and to my register with a return. So far, so good.

She lays a green winter coat on the counter and tells me she doesn't have her receipt, but she wants her money back anyway.

I picked up the coat and saw that it had an Apparel Store label. To be fair, this coat did look similar to coats that we sold, but it wasn't Clothing Store merchandise.

Me: "I'm sorry, this is an Apparel Store coat, not Clothing Store. I can't return it as it wasn't bought here."

Repetitive Woman(RW): "No, I'm sure I bought it here so you need to give me my money back."

Me: "See this label? This says Apparel Store, not Clothing Store. We only sell Clothing Store merchandise here. You'll have to take it back to Apparel Store to return it."

RW: "I'm sure I bought it here so you need to give me my money back."

C32Me: "I can't. This isn't a Clothing Store item."

RW: "I'm sure I bought it here, so you need to give me back my money."

Me: "I'm sorry ma'am. I can't do that."

RW: "Get me the manager!"

Finally! She said the magic words. I paged a manager to the front and filled her in on what had been happening. Manager picked up the coat and inspected it thoroughly, in case it was a chameleon coat or something I guess. She then turned to the customer and told her that this coat was an Apparel Store coat and could not be returned to Clothing Store because it wasn't purchased there.


RW: "I'm SURE I bought it here so you need to give me my money back!"

Manager: "I'm sorry, but you didn't buy it here."

RW: "Yes I did!"

C2sManager: "No, you didn't."

And there followed what amounted to a third grade level "yes I did, no you didn't" argument that lasted over an hour. Fortunately, or unfortunately depending on how you look at it, the store was otherwise dead so I got to sit back and watch the whole thing unfold.

Finally, long after a sane person would have realized that repeating the same phrases over and over wouldn't change reality to suit her whim, Repetitive Woman got fed up, grabbed the coat and stormed out while yelling that favorite phrase, "FINE! I'M NEVER SHOPPING HERE AGAIN!"

After the doors failed to hit the woman in the butt on her way out, Manager turned to me with a tired look and said, "She didn't shop here in the first place."




Misty Meanor

Don't you love it when the scammers say they're never shopping here 'again?'


If only the manager had told HER that...

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