I had a customer bring in an item for even exchange.
Only problem? The item they were returning was $20 and the new item they wanted was $26.
When I explained we would have to do a return and then she could purchase the $26 item and pay the difference, she responded, “Why do you people make returns so difficult?”
Uh, because you can’t do basic math?
It took me, my coworker, and a manager to explain the concept of "price difference" to her. And no, it could NOT be treated as an equal trade... and YES she DID had to pay the other $6 before we let her leave the building with it.