It was a morning shift. Being a steakhouse we are never particularly busy in the morning but it was getting to be about 3 o clock so we were picking up a bit.
We only had one host on and he must have been helping bus a table at the time. A couple walked in, walked past the host stand and sat themselves at a dirty table in a section that had been closed.
I guess another server or two walked past them assuming they had already been taken care of because they had no menus in front of them.
Eventually someone comes up to me and says "Hey can you pick up table 12?"
I looked over at the table. "Uhhh. I guess. Why don't they have menus or silverware?"
"Oh they sat themselves."
So I go over to greet. ME / BL =Bitchy Lady
ME: HI I'm Z. I'll be . . .
BL: YOU MEAN TO TELL ME THAT JUST BECAUSE WE SAT OURSELVES IT TAKES FIVE MINUTES JUST TO GET GREETED?!?!
ME: I apologize for that. Unfortunately you sat in as section that doesn't have a server assigned to it so it took us a minutes to realize that you hadn't been taken care of already. Can I start you off with . . .
BL: BULLSHIT! There was no host! There was no sign that says wait to be seated! I told that guy over there and he did nothing and I told that girl over there and she did nothing!
ME: I'm sorry but actually that girl was the one that let me know that you needed assistance and I came over as soon as she let me know. I apologize again for the confusion. Can I get you something to drink?
BL: You know what!? We'll just go somewhere else. This is bullshit!
I involuntarily threw up my hands. "Ok sorry again. Have a great day." And walked away. If I'm being honest I was happy they left. I did not want to wait on them after that nonsense. I just feel bad for whatever server / restaurant got stuck with them after they left.