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Monstrous Pet Store Customer: HEAD OFFICE WILL HEAR ABOUT THIS!

 

Monster

From  fatbudgie, Tales From Retail:

I work for a chain that sells pet food and supplies. This woman in her early thirties came in on my shift and says she has an item she wants to return, which is fine if the customer has their receipt and it's been within 30 days of the purchase. However, this customer, a woman in her early thirties, had no receipt, and the item she wished to return, a plush dog toy, was completely ripped apart, with the stuffing coming out (no toy is guaranteed, if you have a big dog, it's probably going to rip apart whatever you buy for it). I calmly tell her that I can't process this return because she does not have a receipt, the item doesn't even have a tag so I can't even scan it to see if it's from our company, and just like most stores, you can't return a heavily used item. I'll be M and the customer will be C.

C: Are you kidding me? Look at the quality, this is ridiculous.

M: I'm sorry, it's just our policy. I can't physically do the return without the item number anyway.

C: she looks like she's going to cry but she starts maniacally laughing No, show me your return policy I want to read it. she reads it You're really not going to let me? You know what, I'm calling your head office! You're going to be in trouble.

She immediately looks up the number for the chains head office and storms out as she starts talking to them. About five minutes later I get a call from head office asking me to explain what happened. The HO rep was really understanding and helped me search for what item she possibly wanted to return, it was a $9 toy that we did in fact sell. The customer was allowed a store credit, and I guess she was so embarrassed about causing a scene that she sent her mother in to get it for her.

-- fatbudgie

 

 

 

 

 

 

 

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