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Self Checkout Hell: You dragged your food through a puddle of yogurt. What did you expect to happen?



From Paksarra, Tales From Retail:

"This yogurt is leaking," the customer at self-checkout said. "I don't want it."

Understandable. I voided off the yogurt and noticed it had dripped all over the scanner.

"Let me go get a paper towel and spray, I'll be right back."

I went to my station to get cleaning supplies. Meanwhile, the customer kept scanning things, dragging them through the spilled yogurt.

"If you want," I offered, holding up my paper towel and spray bottle, "I can wipe off the scanner for you."

"No! I'm upset now, all my food has yogurt on it. I just want to pay."

I'm not sure what she expected to happen, since waiting twenty seconds for me to get paper towels and clean up the spill was apparently beyond her.

I just let her finish her order and wiped the register down after she left.









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