Recently I had an older woman (50-60s), her daughter (20-30s) and her daughter (a small child) all visit the store.
The family walks around for a bit, I help them find some items, and at this point they had about 2 dolls, a swimsuit, a shirt, and a set of pajamas. The grandma and Mom are debating about getting the pajamas and the grandma turns to me
Grandma: Well we would get them both if we had a coupon...
Me: Well if you are shopping with our credit card today, you do get a discount!
Grandma: No, we just need a coupon.
I retail smile, and leave them be until they come to the register a few minutes later.
Me: Would we like to take this home in a reusable bag today?
Grandma: Well I’d get one if I had a coupon. Also, I don’t want these pajamas, unless there is a coupon.
Me: Sorry, I don’t have any coupons available right now.
Grandma: Are you sure? Are there any available online? I just need a coupon.
The rest of the transaction went as well as expected, but I didn’t get this lady’s deal. Did she think if she said coupon enough times I would magically pull one out and give her it?