I started working in retail about two months ago and had my first encounter with someone rude. Let's call him Angy old man (=AOM)
The shop I work in sells mostly hiking clothes. It's a casual Friday when AOM storms in to the store.
Me: "Welcome, can I help you?"
AOM: "I want to speak to Mrs. Manager! She never called me about the hiking pants!!!"
Me: "I'm sorry about that, but Mrs. Manager isn't here today. Is there anything I can help you with?"
AOM: "I NEED ZIPP OFF HIKING PANTS!! WHY DIDN'T YOU CALL ME ABOUT THEM!!!
Me: "Sorry, but there wasn't any note about that in our system. Let me show you what zipp off pants we have."
This goes back and forth. He is unhappy that not all of our hiking pants are zipp off pants and tells me that this is not acceptable. He still wants a pair, but has a voucher at home he forgot to bring. He tells me he will come back another time.
Me: "Just a little reminder, we have an Easter-special today and tomorrow, and I could give you a 15%-Discount if you come back tomorrow."
AOM (now really angry): "HOW AM I SUPPOSED TO KNOW THAT????!!!!"
Me: "There are signs in our store and if you signed up for our newsletter, you also got this information via email."
AOM: "THATS USELESS, MY INTERNET AT HOME ISNT WORKING!!! HOW AM I SUPPOSED TO KNOW THAT!!!"
After that he stormed off. Unfortunately he came back today, asking where my manager was. She's on vacation, so I told him this. His answer was "Why didn't you tell me this yesterday?????" Ah maybe because you didn't ask?