From jack-o-lyn, Tales From Retail:
I work at a home goods store and I had a customer interaction that I can’t stop smiling about. I was going about my business like any other day when a lady approached the cash wrap with only 2 or 3 small items, one of them being a cute salad plate. We chatted a bit about the plate and I finished up and sent her on her way. About 10 minutes later I see her at my register again with her bag from before and another of the salad plates. She looked really down so I made a face like “what’s wrong?”
Apparently she dropped the plate and broke it when she was putting it in her car and she had to muster up enough courage to come back to purchase the other one. I told her it was no problem and she could just go ahead and take the other one and I’d simply write off the damaged one. She looked at me with almost tears in her eyes and leaned over my register and gave me a hug. As I was wrapping the second plate she kept telling me how wonderful I was being and told me many blessings were coming my way.
When I have customers like her it reminds me why I do what I do.