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Thrift Store Hell: "But Other Stores Do It Differently!"

 

Carolanne2-072xFrom Puppies In Prada

For the most part, we don't do returns. You buy it, you're stuck with it. There are only two exceptions: electronics, which net you store credit if you bring them back within 72 hours, or a cashier mistake, which we will give back in the form that you paid with.

Also of note, our computers are a little weird. The Quantity has two decimal points.... so like buying one bowl would come up a quantity of 1.00.... (To my knowledge, we have never sold .25 of a punch bowl or .33 of a couch.)

Receipts print in a format of:

Item

Housewares

Quantity

1.00

Price

$0.25

What you're paying

$0.25

If someone is getting a thing returned, it will be listed as a negative.

Item

Housewares

Quantity

-1.00

Price

-$0.25

What you're paying

-$0.25

Well one lady didn't like this. She demanded to know why she was getting a negative on her card. We explained that we were returning her items, and that marking it negative meant WE were having an amount TAKEN out of our registers and put onto her card.

Her: "Well other stores do it differently. They mark it a plus to ME."

Me: "They probably do, ma'am. But our registers are weird that way. I promise you're getting your money back. Please sign the screen to confirm your return."

Her: "But I don't understand why I'm getting a negative amount back!"

Carolanne 002Me: "That's the way our registers do things ma'am. You're keeping your original receipt, AND I'm going to print out the return slip so you have proof that you are supposed to get that money back on your card. If your bank doesn't get the money back, you can show them your receipt."

Her: "But when I make returns at other stores, it's not marked as a negative!"

I DGAF HOW OTHER STORES DO IT! SIGN THE FUCKING SCREEN!

Me: "Ma'am. This. Is how. Our registers. Are Formatted. You are getting your money back, I promise. Will you please sign the screen so I can print out your proof of return?"

Her: "But other stores don't mark it as negative!"

Supervisor, standing right next to me: "That's them. This is us. Ma'am, either sign the screen or give up on your return."

Her: "I want my return. I just don't want a negative charge on my card."

Supervisor: "You don't be charged again, ma'am. The money WILL go back on your card."

Her: "But it's negative!"

By the time my supervisor finally convinced her to sign the damn screen and shut the fuck up, she had been whining for a long, long, loooooonnng 10 minutes. The only reason I didn't try to slap the stupid out of her was because I feared my arm would fall off before I made a dent in the stupidity she was apparently carrying around.

--Puppies In Prada

 

Comments

Misty Meanor

I have to wonder what the longest record for a whining crusty is... and how the person handling them managed to keep their sanity.

TechTyger

After the third or fourth go around with a slinky, I just start going 'Uh-huh'.

B

OTOH, the customer DOES have to watch what the clerk does. I once paid for a piece of furniture but (due to the supplier's error) had to reverse the charge. The clerk incompetently processed it as a duplicate payment and expected me to sign the receipt. Fortunately the manager intervened and I got my refund with little trouble.

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