I'm ranting about this today because I'm thoroughly done with this fucking woman who comes through our drive through every day.
She will order 2 drinks, various flavors, but always with 8 shots each. Every single time she gets to the window, she sips one drink and goes "it doesn't taste like 8 shots" or "they're dead, did you pull them between 18 and 20 seconds?" and then insist that BOTH drinks be remade. (Side note: I'm sure some fucking idiot informed her about the shot pull times, and so she now uses that knowledge as much as she can.)
I have a feeling she pulls this shit because she has some sort of control issues, I only say this because she will literally hawk eye every move you make and scream questions about the drinks through the window such as: "Are you sure you hit the button for 8 shots?" "You're letting them die!" "Can you make sure to check if they're pulling at 18 seconds?"
This goddamn woman runs my drive thru times up at least 3x what they were before without fail. Every time she comes up I want to rip my hair out.
The whole issue could be solved if she just fucking came inside the store and watched us over the counter the first time, but she absolutely refuses to. It's been suggested multiple times without outwardly calling her out to avoid confrontation.
My manager has been informed, I'm not sure if anythings been done or not. She's said if it persists to let her know, but I'm not sure if she was understanding that this is an incident that happens every time this woman comes through.