Groot's Resumé and Cover Letter
Last Minute Mother's Day Shopper Learns Lesson

Monstrous Customers: SHE DID IT FOR ME BEFORE

 

Monster

From  composite_event, Tales From Retail:

Lady comes in, rude from the get-go. No greeting, just, "I want [ custom matting, color ] and I want it while I wait."

Now. There are some matting colors our shop carries in stock, but the turn around on an order is at least an hour, provided that nobody else comes to place an order. In addition, just because nobody is at the counter presently, it doesn't mean that there aren't already orders being worked on that are ahead of yours, because - - shocker-- someone came to order matting / framing / glass /canvas stretching ahead of you.

I explain gently that I can't guarantee her order will be completed while she waits, as the average turnaround on what she wants is 48 hours when we have a workload like we do presently.

"THE GIRL DID IT FOR ME LAST TIME!"

Yes, we sometimes do rush orders as a courtesy, when our order queue permits it, but unfortunately that is not the case at this time.

"SHE DID IT LAST TIME AND I NEED IT TODAY"

I may be able to get it done by tomorrow morning, provided that no other guests come in this afternoon, but I can't guarantee it will be done while you wait.

"THEN I'M GOING TO TAKE MY BUSINESS ELSEWHERE!"

Okay..?

She looked intensely displeased with that answer. Perhaps she doesn't realize that I don't make commission on sales. Perhaps she thinks her 14$ would be too tantalizing to pass up, when stacked against the 1300$ already pulled in this morning. Either way, I just smiled and wished her good luck finding a place to do custom work on the cheap while she waits.

I'm always blown away by these people who think poor planning on their part constitutes an obligation on mine. You wanted it today? You should have been here a week ago. We're three sheets deep in orders to fulfill for Mother's Day, lady.

-- composite_event

 

 

 

Comments

Tech Support Survivor

What a twat. When you are getting something custom framed you don't want to rush it. Those things are fricken expensive. I've had some custom art and cross stitch framed. I'm not sure I've had any that cost under $100.

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